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Aspen Legacy Product Support & Technical Services

When you purchase Aspen, a one-year Product Support and Maintenance is also available for purchase. With this service offering, you will have the support of our experienced technical support team, as well as all Aspen product upgrades and general software maintenance releases during the contract period.

Self-Help

For technical information about Aspen, browse or search our library of technical notes.

For answers to frequently asked questions regarding Aspen and Aspen components, visit the > Aspen FAQ.

Looking for articles on technical support topics? Search the comprehensive Aspen KnowledgeBase.

To submit a technical issue to the Aspen Product Support Team, please use the new SumTotal eService Portal. You may continue to use the existing Online Request Form until October 15, 2008.

Important Note: On October 15, 2008 we will be retiring the Online Support Request Form in an effort to improve our customer's experience in working with SumTotal. We encourage you to begin using the new eService Portal, accessible from Customer Productivity Center (CPC), for all your online support needs. If you have questions, or need to reach our SumTotal Support by phone, please contact our Support team at 1-877-868-2527 (click here for International phone numbers).

Americas Support Europe Support Asia-Pacific Support

Telephone Toll-Free:
1-877-TOTALCS
(1-877-868-2527)
(U.S. and Canada only)
or from outside the U.S.:
1-425-637-1673

Support Hours:
5:00 AM – 5:00 PM
Pacific Time [GMT -8]
Weekdays

Observed Holidays:
New Year's Day, Memorial Day,
Independence Day, Labor Day,
Thanksgiving, Day after Thanksgiving, Christmas Day

Customers located in Europe
Telephone:+44 1753 211 966 (outside of the Middle East)

Middle East (Middle East and North Africa Support)
Telephone:
Kuwait - +965-224-0210 x6661
U.A.E - +971-4-3977000

Support Hours:
9:00 AM - 5:30 PM
UK Time [GMT] Weekdays

Observed Holidays:
New Year's Day, Good Friday,
Easter Monday, Bank Holidays,
Christmas Day

Note: Mainland European
& African clients should contact their Regional Reseller

Customers located in
Australia or New Zealand
Telephone:
1300 130 669 (within Australia)
Telephone: +61 2 9259 5541 (within New Zealand)

Asia (outside Australia & New Zealand)
Telephone: +91 40 6695 0000

Support Hours:
9:00 AM - 5:00 PM
[Eastern Australian Time] Weekdays

Observed Holidays:
New Year's Day, Australia Day,
Good Friday, Easter Monday,
ANZAC Day, Queen's Birthday,
Labour Day, Christmas Day,
Boxing Day

Customer Support will operate with a reduced staff during the Christmas holiday break (the period between Christmas and New Year's Day).

If you would like to talk with us about how we might help you strengthen your learning and development, talent and employee performance, please call us at 1-866-SMTOTAL (866-768-6825) and ask to speak to one of our sales professionals, or use our online contact form to have us contact you.